Last Updated: 24.09.2024

1. Introduction

Pronomy.io ("Pronomy", "we", "our", or "us") is committed to protecting the privacy and security of personal data. This Privacy Policy describes how we collect, use, store, and disclose personal data when you use our AI-driven sales call analysis platform, website (www.pronomy.io), and related services (collectively, the "Services").

Our Services are designed for businesses and are not intended for personal or household use. Accordingly, we treat all personal data covered by this Privacy Policy as pertaining to individuals acting as business representatives, rather than in their personal capacity.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Definitions

For the purposes of this Privacy Policy:

• "Customer" means a business entity that has entered into an agreement with Pronomy to use our Services.
• "User" refers to an individual who uses our Services on behalf of a Customer, such as sales representatives, managers, or administrators.
• "Prospect" means a potential customer or any individual who visits our website or interacts with our marketing materials.
• "Customer Data" refers to the data we process on behalf of our Customers through the provision of our Services.
• "Personal Data" means any information relating to an identified or identifiable natural person.

3. Data We Collect and Process

• 3.1 Customer Data

  We collect and process the following categories of Customer Data:

  • Video/audio recordings and transcripts of sales calls
  • Sales scripts and checklists
  • Performance metrics and analytics
  • Customer relationship management (CRM) data
  • Product and service information discussed during calls
  • Any other data our Customers choose to include in their use of our Services

• 3.2 User Data

  We collect and process the following categories of User Data:

  • Name, email address, phone number
  • Job title and company affiliation
  • Login credentials
  • Profile pictures (if provided)
  • Usage data related to the Services (e.g., features used, time spent on platform)
  • Performance metrics and analytics
  • IP address and device information

• 3.3 Prospect Data

  We collect and process the following categories of Prospect Data:

  • Name, email address, phone number
  • Company name and job title
  • Information provided through forms or communications with us
  • IP address and device information
  • Website usage data (e.g., pages visited, time spent on site)

• 3.4 Automatically Collected Information

  We automatically collect certain information when you use our Services, including:

  • Technical information about your device (e.g., browser type and version, time zone setting, operating system)
  • Usage information (e.g., time spent on Services, pages visited, features used)

4. How We Use Your Information